Fifteen days, no argument.

The policy

• 15 days from delivery to start a return.
• Unworn, unwashed, with tags still attached.
• Exchanges are free within India — we pay both legs.
• Refunds are issued to the original payment method within five working days of the parcel reaching us.
• Return shipping on a refund is ₹149 within India, deducted from the refund. Exchanges are free.

Undergarments and innerwear cannot be returned or exchanged once the hygiene seal is broken. This is a health and hygiene requirement, and it is standard across Indian retail — please check the size guide carefully before ordering those items.

How to start one

• Email us with your order number and say whether you want a refund or a different size.
• We send a prepaid label within one working day.
• Drop the parcel with the courier or book a pickup through the link on the label.
• For exchanges we ship the replacement as soon as the original is scanned — you are not waiting twice.

What we cannot take back

• Undergarments and innerwear, once the hygiene seal is broken.
• Anything worn, washed or altered.
• Garments returned without tags.
• Items marked final sale at the time of purchase.

Faulty is different from returned. If something has failed — a seam, a zip, a button — that is a repair or a replacement, it falls outside the 15 days, and it does not cost you anything. That applies to undergarments too: a manufacturing defect is always our problem.

International returns

The same 15 days apply, but return shipping is at your cost and duties already paid are not refundable by us — you would need to reclaim those from your local customs authority. Get in touch before you ship anything back and we will tell you exactly what to write on the customs form.