Questions we actually get asked.

Ordering

Everything shown on the site is in stock. If a style sells out mid-run we take it down rather than accept backorders, so what you see is what we can send.

• You do not need an account — guest checkout carries the same guarantees.
• Orders can be changed or cancelled within two hours of placing them; after that they are usually already packed.
• We accept UPI, all major cards, net banking and cash on delivery within India.
• International orders are accepted to most countries; duties are shown at checkout.

Sizing

Our regular fits add roughly 10 cm of ease at the chest and our boxy fits add closer to 18 cm. If you are between sizes on anything boxy, size down. Denim is sized by waist in inches and runs true, with no stretch.

Send us your usual size in another brand and we will tell you what to order here. We would rather talk you out of the wrong size than process a return.

Fabric and care

We work in heavy cotton, selvedge denim, lambswool and leather — no thin polyester. Care instructions are on every product page and on the garment label itself.

• Wash cold and line dry wherever you can; it is the single biggest thing you can do for the life of a garment.
• Raw denim should be washed rarely, cold and inside out.
• Undyed lambswool is hand-wash or wool-cycle only, dried flat.
• Waxed cotton must never go in a machine — sponge it clean and re-wax annually.

After you buy

Returns run for 15 days from delivery, exchanges are free within India, and repairs on our own seams are free for as long as you own the piece. Undergarments and innerwear cannot be returned once the hygiene seal is broken.

Anything else, write to threadfieldpvivatelimited@gmail.com with your order number and we will pick it up from there.